FREE SHIPPING FOR ALL ORDERS FROM 800 SEK!

TERMS & CONDITIONS

Shipping Information

 

All orders placed before 2 p.m will be shipped from our warehouse following business day.

Shipping to Sweden, Denmark, Finland via DHL Service Point or Parcel Connect, all other countries via UPS.


Shipping: free shipment and on all orders above 800 sek in Sweden.
Return period: 60 days
Payment methods: credit and debit card (visa, mastercard), paypal, swish (se), invoice (se, fi, dk)


DHL:
shipping cost: 50 sek (free on orders above 800 sek)
delivery time: 1-3 working days

UPS:

shipping cost: 100 SEK (free on orders above 100 eur) within EU, 150 SEK outside EU
delivery time: 1-4 working days

All orders are traceable via a tracking link provided in your shipping confirmation email.

 

Delivery

Blankdays ships worldwide. All orders are shipped from our warehouse in Sweden. Depending on your country you have the following delivery options:

DHL Parcel Connect/ DHL Service Point- available in se, fi, dk. You will have the package delivered to a DHL Service Point where you can pick it up at your convenience within 10 days, or to your home address, depending on location. Please note that DHL´s services and processes differs among countries and cities. Blankdays cannot be held responsible for changes to DHL terms of service, therefore please refer to dhl.com for current information for your specific location.

UPS standard - available in the EU (except se, fi, dk). We require a physical street address and signature upon delivery. UPS are unable to deliver to post office boxes. You can specify an alternative address, e.g. your office, as shipping address for daytime delivery. Depending on country your shipment may be delivered to a UPS Service Point. If UPS are unable to deliver, you will be notified by letter, sms or e-mail and you can either schedule another delivery attempt or have the package delivered to a UPS Access Point where you can pick it up at your convenience within 10 days. Blankdays cannot be held responsible for changes to UPS terms of service, therefore please refer to ups.com for current information for your specific location.

 

UPS Expedited - available outside EU. We require a physical street address and signature upon delivery. UPS are unable to deliver to post office boxes. You can specify an alternative address, e.g. your office, as shipping address for daytime delivery. Depending on country your shipment may be delivered to a UPS Service Point. If UPS are unable to deliver, you will be notified by letter, sms or e-mail and you can either schedule another delivery attempt or have the package delivered to a UPS Access Point where you can pick it up at your convenience within 10 days. Blankdays cannot be held responsible for changes to UPS terms of service, therefore please refer to ups.com for current information for your specific location. 

Free shipping

Blankdays offers free shipping for orders above 800 sek/ 100 eur to Sweden, Denmark and Finland.  All other countries are offered free shipping on orders above 100 eur or usd 100. Free shipping will be determined at the checkout based on the item price, discounts or promotion codes.

Tracking

We use tracked shipping methods and you can check the status of your package at any time using the link in your shipping notification e-mail.

Insurance

Blankdays insures each purchase from the time it enters transit until it is delivered to you. All orders require a signature or ID- check upon delivery, at which point you become responsible for the shipment. If you have specified a recipient other than yourself for delivery purposes, you also accept that the third party’s signature is sufficient proof of delivery and fulfilment by Blankdays.

Unclaimed packages

If customer fails to claim their delivery and courier has to return item(s) to warehouse no refund will be made to customer.

Taxes and duties

Within the european union orders are shipped on DDP (delivery duty paid) basis, meaning that all taxes and duties are included in the final price.

Outside the european union all orders are shipped on a DAP (delivery at place) basis. Your order may therefore be subject to local taxes and import duties, which are levied by your local customs authority or the used shipping carrier. We are unable to calculate the exact amount in duties and taxes your order might incur, as these charges are imposed directly by the destination country and vary between countries. Blankdays does not cover any such taxes, duties or related charges. Taxes and duties incurred on refused or unclaimed packages are not covered by Blankdays.

Customer care:

e- mail: support@blankdays.com
All customer inquiries will be answered within 24 hours

Returns & Exchanges

Blankdays has a 60 days return policy. Any returns must be shipped/postmarked within 60 days of being received. Returned goods should not have been used and needs to be returned in a resellable condition. Please note: for hygenic reasons we can not accept any returns of underwear. Exchanges return freight cost is covered by blankdays, returns are covered by customer and will be determined on actual cost from shipping company.  

Returning your purchase

to make a return, please follow the below steps.

  • Register your return:  send an email to care@blankdays.com with your order number, what item(s) you’ll be returning and the reason for your return. In case of exchange, please specify the size and color of the desired replacement item(s).
  • Prepare your package: write your order number and e-mail on a note and place inside the box, along with the item(s) you’d like to return. Use the original box (or other solid container). Seal it securely with tape.
  • Send it back:  follow instructions in e- mail sent to you in return after you have registered your return at care@blankdays.com.

    • Within EU (except FI, SE, DK) and outside of eu -  use the UPS return shipping label sent to you after you have registered your return to send your box back to us. Just place it on the box, over the original shipping label. Then you can book your pickup by calling your local ups or go to www.ups.com to arrange a pick up.
    • SE, FI, DK - use the DHL return shipping label sent to you after you have registered your return to send your box back to us. Just place it on the box, over the original shipping label. Then you can drop it off at your nearest DHL Service Point.



Blankdays AB
Klostergatan 64
SE- 553 35 jönköping

Sweden

VAT: SE559144311301 

 

Exchanges

All exchanges are based on stock availability. If you wish to exchange an item for a different style, please return the item to us and place a separate order. 

Within the european union blankdays offers free exchanges for different sizes or colors. Blankdays covers the shipping of the replacement item(s) return shipping cost. The exchanged items are sent out as soon as the returned goods have been received, processed and approved.

Refunds

Upon receiving the returned item, we inspect the goods prior to processing the refund. Once inspection is passed, returns are refunded, including full item value minus actual return shipping fees paid by Blankdays.

If you paid by credit or debit card, direct debit or directly via banktransfer, the amount will be transferred back to the account or card used within 2-5 business days. If you paid an invoice otherwise (i.e. via bank transfer), you will be contacted by Klarna to provide information necessary to process your refund shortly after Blankdays has authorized the refund.

Payment

We accept visa and mastercard, credit and debit globally. In some countries we accept invoice payment after delivery and direct transfer options.  We also accept Paypal as payment option.

We do not store any credit card or other financial information.  All payments are processed by Klarna or Mondido (depending on your choice of payment method),  pci certified, encrypted payment systems.

Security

We use Klarna or Mondido payments depending on your choice of payment method for all our payments to ensure secure payments.

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